About Us

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,200+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023, 2024 & 2025), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team.

About the Role

Working as part of a small team within a large finance department, you will be expected to continue to provide the same level of service to our Travel Counsellors customers, ensuring that all virtual credit card payments to our external suppliers are reconciled and authorised in an accurate and timely manner. You will be responsible for ensuring customer records are updated accurately to reflect payments made to secure customer purchases.

Principal Accountabilities

• Resolve unmatched credit card transactions to complete reconciliations.
• Reconcile multi-currency payments and calculate home currency equivalent.
• Card statement reconciliation and authorisation of transactions on client bookings
• Liaise internally with various departments and international head offices to resolve virtual credit card payment queries and discrepancies for external suppliers.
• Creation of manual virtual credit cards
• Maintenance of internal chat helpdesk and resolution of logged tickets with virtual credit card queries
• Other reasonable duties as directed by the VCC team leader

Required Experience

• GCSEs or A-Levels qualifications.
• 2-3 years relevant experience within a financial setting (desirable).

Our Benefits

• Competitive salary + annual bonus
• Flexible hybrid working
• Career development opportunities
• 25 days holiday (increasing to 28 after 5 years)
• Enhanced Maternity/Paternity pay
• 1 day paid charity day
• Company events and incentives
• 3x salary death in service benefit
• Pension scheme
• Private Medical Insurance or Healthcare Cash Plan
• Free breakfast and beverages

Inclusive Recruitment at Travel Counsellors

Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process. We believe diverse perspectives strengthen our team and encourage all to apply.

For more information about this role – and others – at Travel Counsellors, please do not hesitate to contact the Talent Acquisition team at talentacquisition@travelcounsellors.com