About Us

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,200+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers. Supported by a talented team of over 400 people in our Support Offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023, 2024 & 2025), we’re expanding rapidly and looking for exceptional individuals to join our Head Office team.

About the Role

We are currently seeking a Head of Health and Safety to lead the design and delivery of robust frameworks that protect our people, customers and operations globally. The role will provide governance and assurance to the Executive team and Board, ensuring the highest standards in travel risk management, duty of care and regulatory compliance across all activities.

Principal Accountabilities

• Lead the development and ongoing improvement of the organisation’s global travel risk and health & safety strategy, ensuring exceptional duty of care.

• Provide expert oversight of travel risk intelligence, incident response, escalation and post‑incident review, working closely with Duty Office and Customer Relations teams.

• Ensure compliance with UK and international health & safety legislation, maintaining robust policies, frameworks and a Travel Safety Management System.

• Lead audits, inspections and risk assessments across head office and supplier operations, driving continuous improvement and supplier compliance.

• Design and embed training, guidance and reporting tools that promote proactive risk awareness, near‑miss reporting and a strong safety culture.

• Act as a trusted advisor to the Executive Team and Board, leading a small team and matrix‑managing across Operations, Commercial, Legal and People functions.

Required Experience

• Proven experience (5+ years) in a senior travel risk or H&S leadership role.

• Strong knowledge of UK H&S legislation and Package Travel Regulations and international standards (e.g., ISO 31030).

• Experience designing or implementing formal Safety Management Systems

• Excellent stakeholder engagement and communication skills, with experience reporting at Executive or Board level

Desirable:

• NEBOSH or IOSH Health & Safety qualification.

• Experience working with franchise models or remote teams.

Our Benefits

• Competitive salary + annual bonus

• Flexible hybrid working

• Career development opportunities

• 25 days holiday (increasing to 28 after 5 years)

• Enhanced Maternity/Paternity pay

• 1 day paid charity day

• Company events and incentives

• 3x salary death in service benefit

• Pension scheme

• Private Medical Insurance or Healthcare Cash Plan

• Free breakfast and beverages

Inclusive Recruitment at Travel Counsellors

Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process and will make every effort to accommodate reasonable adjustments where required. We believe diverse perspectives strengthen our team and encourage all to apply.

For more information about this role – and others – at Travel Counsellors, please do not hesitate to contact the Talent Acquisition team at talentacquisition@travelcounsellors.com